Returns & Exchanges

At QCY Official, we stand by the quality of our audio technology and offer a 30-day hassle-free return policy for all genuine electronics. If you are not completely satisfied with your purchase, you can return or exchange your items in their original packaging.

Return Process

• 1.
  Initiate Your Request

  Contact our support team within 30 days of delivery with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Securely pack your QCY earbuds or accessories in their original box, including all charging cables, ear tips, and manuals provided.

• 3.
  Ship the Item

  Affix the provided shipping label to your package and drop it off at any authorized carrier location, ensuring you retain the tracking receipt for your records.

• 4.
  Inspection and Refund

  Once our technicians verify the item's condition at our warehouse, your refund will be processed to your original payment method within 5-7 business days.